What is Microsoft Teams? Why do Businesses Use it?

Communication has taken on greater importance in the business sector in recent years. Businesses nowadays require a dependable and efficient method of communicating and collaborating with their staff, especially as globalization and remote work become the norm. Microsoft Teams is designed for just such a purpose.

Microsoft Teams is a business-oriented version of the company’s popular Skype for Business video-conferencing and collaboration software. This article will define Microsoft Teams, explain how it functions, and discuss why businesses should use it.

microsoft teams

What is Microsoft Teams?

Microsoft Teams is a collaboration and communication platform that is part of the Microsoft 365 suite of applications. It was launched in 2017 as a direct competitor to popular communication tools like Slack and Zoom. It offers a range of features that enable users to communicate and collaborate in real-time, no matter where they are.

How Does Microsoft Teams Work?

Microsoft Teams is designed to be a one-stop-shop for all your team’s communication and collaboration needs. It integrates with other Microsoft 365 apps like Word, Excel, and PowerPoint, so you can work on documents with your team members in real-time. Here are some of the key features of Microsoft Teams:


Microsoft Teams offers a chat feature that allows team members to communicate in real time. You can create channels for specific projects or teams, and members can send messages, files, and even emojis. Teams also support private chats, so team members can communicate one-on-one.

Video Conferencing

Video conferencing has become essential to remote work, and Microsoft Teams offers an excellent solution for businesses. With Teams, you can host virtual meetings with up to 10,000 participants. You can also record meetings, share screens, and use virtual backgrounds.

File Sharing

Teams makes it easy to share files with your team members. You can share files from your computer or OneDrive, and team members can collaborate on the same document in real time.

Integration with Other Apps

As mentioned earlier, Microsoft Teams integrates with other Microsoft 365 apps like Word, Excel, and PowerPoint. This makes it easy to collaborate on documents in real time with your team members.

Why Do Businesses Use Microsoft Teams?

Now that we know what Microsoft Teams is and how it works, let’s explore why businesses use it. Here are some of the main reasons:

  1. Improved Communication

One of the main reasons businesses use Microsoft Teams is to improve communication among team members. With Teams, team members can communicate in real time through chat, video conferencing, and private messages. This makes it easy to stay in touch, no matter where team members are located.

  1. Increased Collaboration

Microsoft Teams also enables increased collaboration among team members. By using Teams, team members can work on documents together in real time, which can help increase productivity and efficiency.

  1. Cost-Effective

Another reason businesses use Microsoft Teams is that it is cost-effective. Microsoft Teams is part of the Microsoft 365 suite of applications, so if your business already uses Microsoft 365, you may not need to pay any additional fees to use Teams.

  1. Security and Compliance

Microsoft Teams offers robust security and compliance features that businesses need. For example, Teams encrypts data both in transit and at rest, and it meets several compliance standards, including HIPAA, GDPR, and ISO 27001.

  1. Remote Work

The COVID-19 pandemic has accelerated the trend towards remote work, and Microsoft Teams is an excellent solution for businesses that need to communicate and collaborate with remote teams. Teams offers all the features that remote teams need, including chat, video conferencing, and file sharing.

  1. Customization

Microsoft Teams also offers customization options for businesses. For example, businesses can create custom tabs in Teams for frequently used apps or services. This allows businesses to tailor Teams to their specific needs and workflow.

  1. Streamlined Workflow

By using Microsoft Teams, businesses can streamline their workflow. Teams integrates with other Microsoft 365 apps, so team members can work on documents together in real-time. This can help reduce the amount of time spent on email and other forms of communication.

  1. Increased Productivity

By improving communication and collaboration, Microsoft Teams can help increase productivity. Teams allows team members to work together more efficiently and effectively, which can help get projects completed faster.

  1. Scalability

Finally, Microsoft Teams is scalable, meaning it can grow with your business. Whether you have ten team members or ten thousand, Teams can handle your communication and collaboration needs.


In conclusion, Microsoft Teams is a powerful communication and collaboration platform that is becoming increasingly popular among businesses. It offers a range of features, including chat, video conferencing, file sharing, and integration with other Microsoft 365 apps. By using Teams, businesses can improve communication, increase collaboration, and streamline their workflow, all while keeping their data secure and compliant with industry standards. Whether your business is large or small, Microsoft Teams is a tool that can help you communicate and collaborate more effectively.

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Raj Maurya

Raj Maurya is the founder of Digital Gyan. He is a technical content writer on Fiverr and When not working, he plays Valorant.

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