Mobile applications have played a significant role in the corporate IT landscape. Apps are now available for many uses, including gaming, business, and e-commerce. If you are a business owner seeking ways to expand your company, you should focus on mobile applications.
Most mobile apps are being used by small businesses and large organisations, so if you are just a new business owner, then it is a good idea to start your own app campaign. Here are some reasons why your mobile app is going to work for you:
7 Reasons your business needs to have a mobile app
1. Customer Engagement
Businesses are increasingly reliant on mobile applications. Customers are increasingly demanding greater convenience. Customers now have access to smartphones and tablets that they can use at work, at home, while shopping, and even while travelling. These devices enable them to access company data 24 hours a day, seven days a week. They can check their email, view documents, shop online, make reservations, pay bills, and order products, among other things. These features may appear trivial, but they are actually potent tools that help businesses connect with customers.
A recent study revealed that more than ninety per cent of smartphone users expect to receive notifications whenever something relevant occurs. Consumers are interested in the inner workings of their favourite brands. They desire real-time information about special promotions, events, and offers. This increased demand for real-time communications makes it impossible for businesses to ignore the importance of having a mobile app.
2. Enhance Customer Loyalty
Customers who use mobile phones and tablets are likely to spend more with businesses that provide mobile applications. According to a report published by Gartner, Inc., U.S. consumers spent $27 billion on apps in 2013 alone. This amount is anticipated to approach $50 billion by 2017. As customers become more familiar with mobile apps, they are less likely to switch retailers and prefer to remain loyal to a single brand. The same holds true for companies. If customers find mobile apps useful and convenient, brand loyalty will increase. Having a mobile application strengthens customer relationships and raises brand awareness.
3. Increase Sales and Income
If you own a small business, you likely already understand how difficult it can be to convince customers to purchase from you. Many individuals lack confidence in small businesses. They believe that if they purchase something from a small business, they will likely be overcharged. When you have a mobile app, however, you demonstrate to potential customers that you value their time and attention. The more you invest in your customers, the greater your company’s success will be.
4. Reduce Expenses
An estimated $43 billion per year is lost by businesses due to ineffective marketing strategies. Mobile applications enable your business to communicate with customers in a cost-effective manner. On their mobile devices, your customers will be able to view your most recent deals, promotions, and events. By communicating with your audience in real-time, you save money and ensure that your message reaches the appropriate people at the appropriate time.
5. Increase Productivity
You can save time and money by automating and streamlining processes with a mobile application. You can send automated text messages, for instance, to remind customers to pick up their orders or inform them of upcoming changes.
6. Build your brand
Mobile apps have become a huge part of the world we live in. If you don’t have a mobile app for your business, you are missing out on a huge potential customer base. Apps are more than just a way to engage with your customers. They allow you to reach out to your clients from anywhere. You can also give your customers some entertainment. The best apps are designed to have all this and more. These are great for you to build your brand name.
7. Reduce Employee Turnover
Companies with mobile apps are able to reduce their employee turnover rates. The app can be used to make sure that your company can easily track the whereabouts of your employees. You can also have your employees connect to the application through their smartphones and also through their tablets. If there is an emergency situation, these apps will be a great help in reducing your employee turnover rate.